Terms and Conditions

In the case of purchase of train tickets, buses up and down and income to Machupicchu

1.- Once the entrance to Machupicchu has been purchased there is no refund

2.- Once the trains are purchased there is no refund.

3.- Once your buses are purchased there is no refund.

4.- We do not assume any responsibility in case of loss of service, erroneous data and / or any other situation that prevents your trip.

5.- Sobre devoluciones: Solo en el caso de asiento de bus Cusco - Hidroeléctrica - Cusco se aceptará cancelaciones hasta 72 hs antes del travel, the money paid will be refunded less administrative expenses per person USD 10 for roundtrip tickets and USD 5 for one way or return. In addition, the expenses that involve the return of the money will be deducted, less the commission that the payment gateway has applied to the payment (5%).

Payments and Balances

1.- All costs are expressed in US dollars.

2.- Balances are paid in cash (soles / dollars) at our offices before leaving for your tour.

3.- Our website has a certificate (HTTPS) provided by COMODO for your greater security when browsing our website.

4.- To secure and confirm your reservation it is necessary to have the payment confirmation for this we have PAYPAL.

5.- In the case of students, you must send us a scanned student card which must meet the special characteristics mentioned on the ticket reservation page, under 17 years of age a copy of passport to be considered as a student.

Cases of Force Majeure

1.- In case of bad weather and you do not arrive on time there are no refunds.

2.- In case of last minute illness there are no refunds.

3.- In case of strikes, protests, work stoppages, etc. We may have to leave a day earlier or do it in fewer days by modifying the itinerary (normally 3 days). No additional cost and / or reimbursement from us. You agree to agree.

* By confirming your reservation you express that you are fully accepting our terms and conditions.

Note: Terms and conditions of service are subject to change without prior notice.

Thanks again for choosing us and have a wonderful trip!

POLICIES IN THE CASE OF TRANSPORT BY THE HYDROELECTRIC ROUTE: 1.- We request the payment of at least 100% of the deposit per person, for the reservation of the ticket.

2.- The deposit will be by PayPal + 10% fee that will be assumed by the passenger. This deposit is totally non-refundable and non-transferable.

3.- Once the payment has been made, you must receive a confirmation of your deposit to your e-mail from the PayPal platform.

4.- Once the MACHU PICCHU BY CAR VIP company receives your payment, we will send a confirmation of your trip reservation via e-mail or WhatsApp.

5.- We have pick-up points and hours in the event of breaching these schedules, the company is not responsible and is responsible for any extra expenses. 6.- There will be NO refunds in case of not arriving on time.

POLICIES IN CASE OF ONLINE PAYMENTS (PAYPAL): Non-refundable payment, non-transferable deposit

1.- We request the payment of at least 50% of the deposit per person, for the reservation of the ticket.

2.- The deposit will be by PayPal + 5% fee that will be assumed by the passenger. This deposit is totally non-refundable and non-transferable.

3.- Once the payment has been made, you must receive a confirmation of your deposit to your e-mail from the PayPal platform.

4.- Once the company Grupo MACHU PICCHU V.I.P receives your payment, we will send a confirmation of your travel reservation via e-mail or WhatsApp.

5.- If PayPal does not confirm your payment deposit, please immediately contact your bank and check if your payment proceeded.

6.- If the company MACHU PICCHU V.I.P does not send a confirmation of your deposit and travel reservation within 24 hours, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.. (CEO MANAGER)

* By confirming your reservation you express that you are fully accepting our terms and conditions.